Heartfelt Delivery — Terms & Conditions
Effective date: October 1, 2026
1. Agreement and eligibility
By buying a subscription or using heartfeltdelivery.com, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.
"Heartfelt Delivery,"; "we," "us," and "our" mean Heartfelt Delivery LLC. The "Services" are our website, subscriptions, monthly packets, one-time orders, and promotions.
Eligibility. You must be at least 18 years old and able to form a binding contract to buy a subscription. We currently ship only to addresses in the United States.
Your account. Keep your login details private and your contact, billing, and shipping information current. You are responsible for activity on your account. Tell us right away at info@heartfelt-delivery.com if you suspect unauthorized use.
2. Subscriptions, billing, and cancellation
Your subscription renews automatically and you will be charged each billing period until you cancel. You can cancel anytime online or by email, with no cancellation fee.
Plans and automatic renewal. When you subscribe, you choose a plan (for example, monthly, [3-month], or [12-month]). By checking out, you authorize us to charge your payment method the plan price, plus applicable tax and shipping, at the start of each billing period until you cancel. The price, billing frequency, and renewal terms are shown at checkout and in your order confirmation email.
Billing date and cutoff. Monthly plans are billed on the 15th of each month for the following month’s delivery. Orders and changes made after the 15th apply to the next month's packet; later changes apply to the following month. Packets ship around the 1st of each month.
Prepaid plans. Multi-month plans are billed upfront. Unless you cancel, they renew at the same length and the then-current price.
Price changes. We may change subscription prices. We will email you at least 30 days before a new price applies to you, so you have time to cancel.
Failed payments. If a payment fails, we will retry it and notify you. We may pause or cancel your subscription if payment cannot be collected within 5 days.
How to cancel. Cancel anytime from your account page at www.heartfeltdelivery.com/account or by emailing info@heartfelt-delivery.com. Cancellations made before the 14th take effect before the next charge. We will confirm your cancellation by email. You keep any packets already paid for.
Refunds on cancellation. Monthly charges already processed are not refunded once a packet has been prepared. For prepaid plans cancelled early, we refund the unshipped months, less any discount you received for prepaying or: prepaid plans are non-refundable but will not renew.
3. Packets, shipping, gifts, and refunds
What's in a packet. Each monthly packet includes a notecard with monthly message and games, 20 monthly questions, four gratitude cards and small surprise chosen by us. Contents vary month to month, and photos on the site are examples. Handwritten and handmade items will vary slightly from piece to piece; that is part of their charm, not a defect.
Shipping. We ship to the address on your account at the time the packet is prepared. Delivery estimates are not guaranteed. Title and risk of loss pass to you when we hand the packet to the carrier.
Wrong address. We are not responsible for packets sent to an incorrect address you provided. We will reship returned packets once at your cost.
Lost or damaged packets. Contact us within [14] days of the expected delivery date, with a photo for damaged items. We will replace the packet or refund it, at our choice.
Gift subscriptions. Gift subscriptions are prepaid for the term you choose and do not auto-renew unless you select that option at checkout. You are responsible for the accuracy of the recipient's details and any message you write. We may decline to include messages that are offensive or unlawful.
Returns. Because packets are paper goods, we do not accept returns. If something is not right, email us and we will make it right where we reasonably can.
4. Monthly Hidden-Heart Giveaway: official rules
NO PURCHASE NECESSARY TO ENTER OR WIN. A purchase does not improve your chances of winning. Void where prohibited.
1. Sponsor. Heartfelt Delivery 2220 Logan Blvd. N Ste. 806, Naples, FL 34119.
2. How it works. Each month, one felt heart is hidden in one packet chosen at random. The person who finds it is that month's winner.
3. Free entry. To enter without a purchase, mail a 3x5 card with your name, mailing address, and email to Heartfelt Delivery 2220 Logan Blvd. N Ste. 806, Naples, FL 34119, marked "Hidden- Heart Giveaway," postmarked by the last day of the month so it is received by the 15th of the month. Limit one free entry per person per month. Free entries are entered in the same random drawing as subscriber packets, with equal odds.
4. Eligibility. Open to legal residents of the 50 United States and D.C., 18 or older. Our employees and their households are not eligible.
5. Entry period. Each monthly giveaway runs to the 15 th of each month for the next months drawing.
6. Odds. Odds of winning depend on the number of eligible entries (packets plus free entries) that month.
7. Prize. The prize is a small business gift card to Etsy, approximate retail value $25. One prize per month. No cash substitute. Winners are responsible for any taxes.
8. Claiming. Winners who find the heart claim the prize by emailing a picture of the heart to info@heartfelt-delivery.com within 30 days. Free-entry winners will be notified by email. Unclaimed prizes are forfeited.
9. Publicity. Unless prohibited by law or the winner opts out, we may announce the winner's first
name and city.
10. General. We may cancel or modify the giveaway if fraud or technical problems affect it. Winners' names are available by mailing a request to the address above within 30 days after the month ends.
5. Our content and acceptable use
Our content. The Heartfelt Delivery name, logo, card designs, artwork, and website content belong to us. Cards and notes in your packets are for your personal use, including sending them to others. You may not copy, resell, or reproduce our designs commercially without written permission.
Your content. If you send us reviews, photos, or messages, you give us a non-exclusive, royalty-free license to use them to provide and promote the Services. We will ask before using your name or image publicly.
Acceptable use. You agree not to misuse the Services, including by using false payment or identity information, reselling subscriptions, interfering with the website, or using our gift messages to send harassing, threatening, or unlawful content. We may suspend or cancel accounts that break these rules.
6. Disclaimers, liability, and disputes
Disclaimer. The Services are provided "as is" and "as available." To the extent the law allows, we disclaim implied warranties, including merchantability and fitness for a particular purpose.
Limitation of liability. To the extent the law allows, we are not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
Indemnity. You agree to cover our reasonable losses arising from your breach of these Terms or from content you ask us to include in a gift message.
Resolving problems. Please contact us first at info@heartfelt-delivery.com; most issues can be fixed quickly. If we cannot resolve a dispute within 30 days, either of us may bring a claim in small claims court, or otherwise in the state or federal courts located in Collier County, Florida.
Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict- of-law rules.
Changes to these Terms. We may update these Terms. For material changes, we will email active subscribers at least 14 days before they take effect. Continuing your subscription after that date means you accept the updated Terms.
Other terms. If any part of these Terms is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. These Terms and our Privacy Policy are the entire agreement between us about the Services.
Contact us
Heartfelt Delivery
2220 Logan Blvd. N Ste 806
Naples, FL 34119
Office: 239-347-1933
Email: info@heartfelt-delivery.com
Website: www.heartfeltdelivery.com