Heartfelt Delivery — Privacy Policy
Effective date: October 1, 2026
1. Who we are
Heartfelt Delivery collects only the information it needs to run your subscription, deliver your monthly packets, and keep in touch with you, and we never sell it. This Privacy Policy explains what we collect, why, who we share it with, and the choices you have.
"Heartfelt Delivery," "we," "us," and "our" mean, Heartfelt Delivery LLC, a Florida business. This policy covers our website at heartfeltdelivery.com, our subscription service, our emails, and any giveaways or promotions we run.
Questions about this policy can be sent to info@heartfelt-delivery.com.
2. Information we collect
Gift recipients. If you send a subscription or packet to someone else, you confirm you have their permission to give us their name and address. We use recipient details only to deliver their packets and handle related questions.
We do not ask for sensitive information such as government ID numbers, health information, or full payment card numbers.
3. How we use your information
We use your information to run your subscription and deliver your packets, and for nothing unrelated to the Services. Specifically, we use it to:
• Create and manage your account and subscription, including automatic renewals
• Process payments, issue refunds, and send receipts and renewal reminders
• Prepare, personalize, and ship your monthly packets, including handwritten notes and gift messages
• Run our monthly hidden-heart giveaway: confirm eligibility, contact winners, and deliver prizes
• Answer your questions and handle delivery problems
• Send service emails about your orders, billing, and changes to our terms
• Send marketing emails and offers, if you opt in (you can unsubscribe anytime)
• Understand how the site is used so we can improve it
• Prevent fraud, protect our business, and meet legal, tax, and accounting obligations
Where we feature customer reviews or photos, we only use your name or content with your permission.
4. How we share your information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with the parties below, and only as much as each one needs.
Our service providers may use your information only to perform services for us. If you win our monthly giveaway, we may announce your first name and city, unless you ask us not to.
5. Cookies, emails, retention, and security
Cookies. Our site uses cookies and similar tools to keep you signed in, remember your cart, and measure traffic. You can block or delete cookies in your browser settings, though some features (like checkout) may stop working. We honor Global Privacy Control signals where required by law.
Emails and texts. Service emails about your orders and billing are part of the subscription and cannot be turned off while it is active. Marketing emails include an unsubscribe link in every message. If we offer text messages, we will only send them with your consent, and you can reply STOP to end them.
How long we keep it. We keep account and subscription records while your subscription is active and for up to a year after it ends. We keep order and payment records for up to 7 years for tax and accounting purposes. Giveaway records are kept for 2 years. After that, we delete or anonymize the
information.
Security. We use reasonable safeguards, including encrypted (HTTPS) connections and payment processing through a PCI-compliant provider. No system is perfectly secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by law.
6. Your rights and choices
You can see, correct, or delete your information at any time by emailing info@heartfelt-delivery.com. We will respond within a few days.
You can:
• Access the personal information we hold about you
• Correct anything inaccurate, including by updating your account
• Delete your information, except records we must keep for legal, tax, or fraud-prevention reasons
• Get a copy of your information in a portable format
• Opt out of marketing emails, and of any sale, sharing for targeted ads, or profiling (we do none of these)
• Appeal a decision we make about your request by replying to our response
Some U.S. states, including California, Colorado, Connecticut, Florida, Texas, Virginia, and others, give residents these rights by law. We extend them to all customers regardless of where you live. We will verify your identity before acting on a request, and we will not treat you differently for using your rights. An authorized agent may submit a request on your behalf with your written permission.
Children. Our Services are for adults. We do not knowingly collect information from anyone under 13 (and do not allow anyone under 18 to buy a subscription). If you believe a child has given us information, contact us and we will delete it.
7. Changes and contact
We may update this policy as our business changes. When we do, we will update the effective date above, and for material changes we will email active subscribers at least [14] days before they take effect.
Contact us
Heartfelt Delivery
2220 Logan Blvd. N Ste 806
Naples, FL 34119
Office: 239-347-1933
Email: info@heartfelt-delivery.com
Website: www.heartfeltdelivery.com